Head Of Operations

The Head of Operations is a pivotal leadership role responsible for overseeing and optimizing all operational aspects of the organization to ensure efficiency, productivity, and the achievement of strategic business objectives.

• Strategic Planning & Business Acumen:
  • Develop, implement, and manage operational strategies and initiatives that align with the company’s overall business goals and objectives.
  • Translate long-term business strategies into actionable daily, weekly, monthly, and annual operational plans with clear targets and KPIs.
  • Analyze market trends, identify business opportunities, and proactively develop plans to capitalize on them.
  • Contribute to the development of overall business plans and strategies, representing the operational perspective.
• Team Leadership & Performance Management:
  • Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Set clear, measurable team and individual targets that are aligned with overall business objectives.
  • Monitor team performance against targets, conducting regular reviews and providing constructive feedback and coaching.
• Operational Excellence & Process Improvement:
  • Oversee day-to-day operations, ensuring smooth, efficient, and effective processes across all operational areas (e.g., production, service delivery, logistics, supply chain, quality control).
  • Identify bottlenecks, inefficiencies, and areas for improvement within operational workflows and implement data-driven solutions.
  • Ensure compliance with all relevant industry regulations, quality standards, and company policies.
• Resource Management & Availability:
  • Plan, forecast, and manage resource requirements (human, financial, technological, material) to ensure optimal availability at all times.
  • Collaborate with HR to strategically recruit, onboard, and retain top talent within the operations team.
• Employee Motivation & Retention:
  • Create a positive and engaging work environment that motivates employees.
  • Develop and implement strategies for employee recognition, professional development, and career growth to enhance employee satisfaction and reduce attrition.
  • Address employee concerns and conflicts effectively and promptly, promoting a fair and respectful workplace.
• Stakeholder Collaboration & Communication:
  • Collaborate effectively with cross-functional teams (e.g., Sales, Marketing, Finance, HR, IT) to ensure seamless operations and alignment with overall business objectives.